1. Introduction

Arkane Group (ABN 93 681 794 285) ("Arkane Group", "we", "us", "our") is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs).

This Privacy Policy describes how we collect, use, disclose, and protect personal information. It also sets out how you can access and correct your personal information or make a complaint.

2. Definitions

In this Policy:
 

Personal Information has the meaning given under the Privacy Act and includes any information or opinion about an identified individual, or an individual who is reasonably identifiable.

 

Sensitive Information has the meaning given under the Privacy Act and includes information about an individual's racial or ethnic origin, political opinions, health information, etc.

 

Overseas Recipients means recipients of Personal Information who are located outside Australia.

3. Collection of Personal Information

We collect Personal Information, including but not limited to:

Names
Email addresses
Telephone numbers
Employer or business information
IP addresses
Website usage data via cookies and analytics
Professional or employment-related information (e.g., resumes)
We collect this information through:
Forms and submissions on our website
Cookies and website tracking technologies
Direct communication (email, phone)
Third-party service providers assisting with business operations
In the course of delivering consulting services

We collect this information through:

Forms and submissions on our website
Cookies and website tracking technologies
Direct communication (email, phone)
Third-party service providers assisting with business operations
In the course of delivering consulting services

4. Legal Basis for Collection

We collect Personal Information where:

You have provided your consent;
It is necessary for the performance of a contract with you;
It is required or authorised under law;
It is otherwise reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.

5. Use and Disclosure of Personal Information

We use and disclose Personal Information for purposes including:

Providing requested information or services;
Promoting and marketing our services to you;
Personalising and customising your website experience;
Delivering consulting services to clients;
Conducting data analysis, research and reporting (using aggregated or de-identified information where possible);
Complying with regulatory and legal obligations;
Protecting the rights, property or safety of Arkane Group, its clients or third parties;
Recruitment and employment-related activities;
Any other purpose communicated at the time of collection or subsequently authorised by you.

6. Overseas Disclosure

We may disclose Personal Information to Offshore Recipients, including contractors and service providers located outside Australia. Countries to which we may disclose Personal Information include, but are not limited to, the Philippines and India.

Where Personal Information is disclosed overseas, we take reasonable steps to ensure that such recipients handle the information in a manner consistent with the APPs or are subject to comparable privacy laws.

7. Storage and Security of Personal Information

We store Personal Information securely using trusted third-party cloud service providers, including Microsoft 365, Pipedrive, and Apollo.io.

Security measures implemented include:

Encryption of data at rest and in transit;
Secure user authentication and access controls;
Regular monitoring, system updates, and security patches;
Staff training on privacy and cybersecurity obligations.

8. Access and Correction of Personal Information

You may request access to, or correction of, your Personal Information held by Arkane Group at any time by contacting:

hello@arkanegroup.com

Requests will be responded to within a reasonable timeframe, typically within 30 days.

Please note that under certain circumstances permitted by law, we may refuse access or correction. In such cases, we will provide written reasons for our decision.

9. Employee Records Exemption

Personal Information collected and held by Arkane Group in relation to current or former employees is exempt from the APPs where it is directly related to the employment relationship. Nevertheless, we treat all employment-related Personal Information with high standards of confidentiality and care.

10. Complaints

If you believe we have breached your privacy rights, you may submit a written complaint to:

hello@arkanegroup.com

We will investigate your complaint and provide a response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your experience, analyse website traffic, and serve targeted advertisements. By using our website, you consent to our use of cookies.

Further information can be found in our Cookie Policy.

You can control cookies through your browser settings, although disabling them may affect your experience on our site.

12. Notifiable Data Breaches Scheme

Arkane Group complies with the requirements of the Notifiable Data Breaches (NDB) Scheme under the Privacy Act.

If we experience a data breach that is likely to result in serious harm to individuals, we will notify affected individuals and the OAIC promptly in accordance with legal obligations.

13. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time.

Updates will be published on our website and effective immediately upon posting. We encourage you to review this Policy periodically.

14. Contact Us

For any queries about this Privacy Policy, your Personal Information, or to lodge a complaint, please contact:

Arkane Group

Email: hello@arkanegroup.com

Website: https://arkanegroup.com